Risk Analyst
ABC Worldwide (Pty) Ltd
Cape Town, Western Cape
Permanent
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Posted 10 October 2019 - Closing Date 30 November 2019

Job Details

Job Description

Our client is looking for a Risk Analyst – Spanish that will ensure that all compliance related checks and internal checks are carried out to prevent financial fraud and game fraud.


Key Responsibilities:

  • Role Dimensions:
  • Budgetary
  • People Management
  • Key Relationships (Team Lead, Central Fraud Team)
  • Verify customer documents pertaining to accounts from the Spanish region
  • Communication and coordination with the support team towards Risk/Fraud related contacts with the customer
  • Carry out Risk related checks on all accounts, pertaining to financial & game related fraud
  • Verify deposits, withdrawals, account activity during any communication pertaining to the user account
  • Investigate cases & liaise with different departments within the organisation and coordinate with them on all facets of the process
  • Preparation of case studies, documentation and profiling of customers


Knowledge/Expertise/Qualifications:

  • Ability to handle communication in English
  • Experience in handling customer interaction in Spanish
  • Experience of working in an ecommerce business
  • Experience of working in risk mitigation function for an online business
  • Ability to work in different shifts
  • Experience in working for an international contact centre


If you are interested and meet the above requirements; forward your CV to amy@abcworldwide.com.