German speaking Customer Service Host
ABC Worldwide (Pty) Ltd
Cape Town, Western Cape
Permanent
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Posted 14 August 2019 - Closing Date 30 September 2019

Job Details

Job Description

Are you a fluent German speaker who is looking to work for a ground breaking online-marketing company who runs campaigns for various industries including online gambling in Century City, Cape Town?

 

Take full advantage of this great chance to join a business where you will be greatly appreciated through a supremely competitive salary package, consistent career development and world class training.

  

Things that you’ll need to thrive here:

 

  • Fluent written and spoken German and English
  • Ability to work shifts in a highly pressurised environment
  • Matric and tertiary education
  • Great relationship building and communication skills via text or voice chat
  • Well-developed time management ability
  • European Passport

 

Duties will include, but not limited to:

 

  • Responding to customer queries by telephone, email and online chats in German language
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Customer relationship building & management 
  • Problem solving tasks during shift
  • Handling and taking full responsibility for customer related queries
  • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
  • Performing extra tasks given by managers / shift supervisors as required