German Digital Customer Service Associate
ABC Worldwide (Pty) Ltd
Cape Town, Western Cape
Posted 14 August 2019 - Closing Date 30 September 2019

Job Details

Job Description

Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German speaking Digital Customer Service Associate. The Digital Customer Service Associate provides outstanding customer and technical service support to customers via phone, chat and email. The successful candidate will have interest in and deep knowledge of the internet, computers, digital media, wireless networking, mobile devices and applications. You will need to be action-orientated, technically competent and a flexible problem solver with excellent communication skills.

Key Performance Areas:

  • Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
  • Act as an advocate for our customer, reporting and acting on observed areas for improvement
  • Provide prompt, efficient, detailed, customer-oriented service to customers
  • Assume responsibility for developing detailed knowledge about specific product lines and features
  • Ensure internal reference pages are updated
  • Ensure interactive website features are operational and surface all problematic issues for immediate correction
  • Actively seek solutions and identify trends and suggestions to customer needs

Qualifications and Experiences:

  • Tertiary qualification
  • 1+ year Customer Service experience
  • Previous experience in a technical support role

Competencies required:

  • Fluency in English and German, verbal and written communication
  • Solid typing, phone and computer navigation skills
  • Ability to effectively navigate the internet
  • Ability to thrive in a fast-paced work environment while maintaining high quality outputs
  • Ability to work as an effective team member
  • Effective communication skills and written skills
  • Positive attitude and a passion for providing excellent customer service
  • Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving
  • Strong interpersonal skills
  • Flexibility in terms of work schedule (shifts will possibly start and end outside of business hours)